The On-Site Senior Living Property Manager is responsible for overseeing daily operations at one of our senior living properties. This position requires a strong balance of administrative duties, property inspections, and direct engagement with residents to ensure the property is well-maintained and all resident and client needs are met. This role requires working independently under the direction of a lead property manager while providing a full range of property management services, including handling rent processing, regular property inspections, and being available to residents for assistance and support. The Property Manager will also coordinate with maintenance staff to resolve issues and enforce community rules. This is a full-time, on-site position with no remote work option. Primary Responsibilities: • Rent Processing and Posting: • Manage the collection, posting, and processing of rent payments. • Address delinquent accounts and ensure accurate records are maintained. • Resident Support and Engagement: • Be available on-site to address resident concerns and provide assistance. • Maintain a visible presence within the property and foster positive resident relationships. Property Inspections: • Perform regular building inspections of the building and grounds. • Ensure safety, cleanliness, and proper maintenance of the property. Leasing and Tenant Relations: • Handle leasing inquiries and conduct property tours for prospective tenants. • Manage tenant relations, including lease renewals and enforcement of community rules. Maintenance Coordination: • Coordinate and follow up on maintenance and repair requests with the maintenance team. • Ensure that all property issues are resolved in a timely and efficient manner. Policy Enforcement: • Communicate and enforce community rules and regulations as outlined by property ownership. • Serve as a liaison between residents and ownership, ensuring compliance with policies. Administrative Duties: • Perform data entry, document filing, and manage correspondence with tenants and vendors. • Assist with city property inspections and ensure compliance with regulations. Emergency Response: • Be available for emergency situations, including after-hours response when required.

• 1-3 years of professional experience in a similar or related field. • High School Diploma or equivalent. • Valid driver’s license and reliable transportation, and periodic motor vehicle record check is required. • Experience with basic office software (e.g., Microsoft Word, Excel) and willingness to learn property management software (AppFolio). • Ability to lift and carry up to 50 lbs. • Employment is contingent upon successfully completing a background and credit check, per applicable laws. • Proficiency in reading, writing, speaking, and understanding English is required to communicate effectively with residents, staff, and vendors.

• Vendor Network: An established network of reliable, local maintenance contractors and tradespeople (plumbers, electricians, HVAC) in the Burlington/Chittenden County area. • Building Systems Knowledge: A strong "handyman-level" understanding of residential building systems (HVAC, plumbing, electrical) to accurately troubleshoot issues over the phone before dispatching a technician. • De-escalation Skills: Proven experience in conflict resolution and the ability to remain calm and authoritative when handling high-stress tenant emergencies after hours. • Legal Familiarity: Specific knowledge of Vermont Landlord-Tenant laws and local Burlington housing codes/ordinances. • Software Power-User: Advanced experience with property management platforms like AppFolio, Buildium, or Yardi, specifically with maintenance ticketing and vendor portal modules. • Portfolio Variety: Previous experience managing a mix of both residential units and commercial storefronts/offices. • Fair Housing Expertise: Documented training or certification in Federal and State Fair Housing regulations. • Experience or interest in property management, particularly in a senior living environment. • Strong organizational and communication skills. • Ability to work independently and manage multiple tasks efficiently.

The physical demands described here are representative of those required to successfully perform the essential functions of this role. • Ability to sit and work at a computer for extended periods while responding to emails, reviewing documents, and preparing reports. • Ability to speak clearly and hear effectively during meetings, phone calls, and video conferences. • Ability to travel locally to properties and attend meetings. • Ability to walk properties, including navigating stairs, sidewalks, parking areas, and common areas during inspections or site visits. • Ability to occasionally lift and carry items up to 20 pounds, such as documents, meeting materials, or small equipment. • Ability to drive to and from assigned properties using a personal or company vehicle.

This role requires strong organizational, interpersonal, and analytical abilities in a dynamic client-service environment. • Communication & Relationship Building – Ability to communicate clearly and professionally with HOA board members, homeowners, vendors, and colleagues. • Problem Solving & Judgment – Ability to assess community concerns, evaluate options, and recommend practical solutions while maintaining professionalism. • Organization & Prioritization – Ability to manage multiple communities, deadlines, and requests simultaneously. • Attention to Detail – Ability to review governing documents, meeting materials, financial summaries, and correspondence accurately. • Conflict Management – Ability to remain calm and professional when addressing disputes or sensitive homeowner concerns. • Learning Agility – Ability to understand and apply property management practices, governance requirements, and applicable housing regulations. • Technology Proficiency – Ability to learn and utilize property management software, communication platforms, and reporting tools.

Full Circle Property Management serves a diverse community of homeowners and residents. The ability to communicate clearly and professionally in spoken and written English is required for this role, as it involves preparing written communications, facilitating meetings, and responding to client inquiries. Additional language abilities are welcome but not required. Multilingual candidates are encouraged to apply. Full Circle Property Management is committed to providing equal employment opportunities and welcomes applicants from diverse backgrounds.

Required • Valid driver’s license and the ability to travel locally to assigned properties and client meetings. • Ability to maintain an acceptable driving record in accordance with company insurance requirements. Preferred (Not Required) The following credentials or training may strengthen a candidate’s application but are not required: • Certified Manager of Community Associations (CMCA) – Community Associations Institute • Association Management Specialist (AMS) – Community Associations Institute • Coursework or certification related to property management or business administration

401(k) Dental insurance Health insurance Paid time off Referral program